Cancellation Policy – Terms & Conditions
1. Cancellation of FREC Courses
Due to the costs associated with instructor scheduling, course materials, and learner registrations, course fees for First Response Emergency Care (FREC) courses are non-refundable if cancelled within three (3) weeks of the course start date.
• Cancellations made more than three (3) weeks before the course start date may be eligible for a refund, subject to an administration fee.
• We may, at our discretion, allow a transfer to a later course date if a request is made at least three (3) weeks before the scheduled course start date.
2. Cancellation of First Aid at Work & Other Training Courses
For First Aid at Work and similar training courses, a similar cancellation policy applies:
• If a course is cancelled within three (3) weeks of the start date, fees are non-refundable.
• If you notify us at least three (3) weeks before the course start date, we can transfer your booking to another available course at no additional cost.
3. Exceptional Circumstances
We understand that unforeseen circumstances may arise. In exceptional cases, such as medical emergencies or bereavement, we may consider requests for rescheduling or partial refunds at our discretion.
4. Course Transfers
If a transfer request is made at least three (3) weeks before the course start date, we will arrange for the learner to be moved to a later available course at no additional cost.
All cancellation and transfer requests must be made in writing via email to ensure a clear record of communication.
If you have any questions about our cancellation policy, please contact us before booking
